Privacy Policy

About this policy

GLK Hardwares, based in Hubli, Karnataka, India, operates this website and the GLK Hardwares app. This policy explains how we handle information when you browse our catalogue, download documents, or contact us. Our website and app are intended for customers in India.

Information we handle

You can browse our catalogue without creating an account. When you contact us, we receive the information you choose to provide, such as your name, email address, phone number, message, and product or quotation requirements. The website contact form asks for your name, email address, and message. App enquiry buttons open your chosen messaging, phone, or email service; messages are sent when you choose to send them there.

Our hosting and content-delivery providers process technical information needed to deliver pages, catalogue content, images, and files. This can include your IP address, request time, requested resource, and browser or device information, including information recorded in service logs. We use this processing to deliver and protect the services. We do not currently use advertising or behavioural analytics tools in the website or app.

The app caches catalogue images and downloaded documents on your device. When you choose to share or open a document using another app, that app handles the file under its own terms and privacy policy.

How we use information

We use enquiry details to respond to you, discuss products and quotations, and handle related sales and support. We do not use enquiry details for promotional mailing lists or advertising. We also use information where needed to keep our services working, prevent misuse, or meet legal obligations.

Service providers and external services

We use third-party providers for hosting, catalogue delivery, form handling, email, and messaging. Information submitted through the website contact form is processed by a form-handling provider and delivered to us by email. These providers receive the information needed to perform their services and may process it outside India.

When you use an external messaging service, email application, social link, or another linked service, its own privacy policy also applies. We do not sell your personal information. We may disclose information when required by law or to address misuse and protect legal rights.

Security, retention, and deletion

We use HTTPS for website and app content requests and take reasonable steps to protect correspondence and restrict access to people who need it for business purposes. No internet service or transmission can be guaranteed completely secure.

Enquiries remain in our email and messaging services as business correspondence; we do not maintain a separate customer database for catalogue browsing. We do not automatically delete correspondence after a fixed period. You can request deletion using the contact below. We will review your request and delete information under our control unless it needs to be retained for related transactions, legal obligations, or resolving disputes. Providers may retain service logs or backups under their own retention arrangements.

You can remove app-cached files through your device settings or by uninstalling the app. Copies you save or share elsewhere are managed separately by you and the receiving service.

Changes to this policy

We will update this page when our information-handling practices change. The date above identifies the latest revision.